Privacy policy

Privacy and protection of personal data is of great importance for the company Sekvoja projekt d.o.o. which manages the MANDA Heritage Hotel, so we have rules that determine how your personal information will be processed and protected.

We process your data in accordance with the General Data Protection Regulation (EU) 679/2016 (hereinafter: the General Regulation). The data processing manager is the company Sekvoja projekt d.o.o., Draškovićva 15 A, 10000 Zagreb., Phone: 01 64 74 100, email:

Reasons for data collection:

We collect personal data in order to make your user experience on our website or when checking into the hotel as good as possible, for a timely and accurate response to your inquiry and better delivery of the requested service, to ensure reservations and payments, for statistical data processing and to inform you about promotional offers and services by sending publications by e-mail. Pursuant to the legal regulations referred to in Article 10. Of the Law on Catering Activity and Art. 6.
Ordinance on the manner of keeping the list of tourists, we collect specific data in order to record them in a unique system of registration and deregistration of tourists eVisitor

Personal data edited and covered by our Privacy Policy:

• name and surname
• address
• date and place of birth
• ID number
• email address
• telephone, mobile or fax number
• The credit card information you provided when booking online or to a third party
• payment process or payment security
• your special requirements
• any other information you provide to us that you wish to remain confidential
• CV when applying for employment

Transfer of data to third parties:

We will never pass on, sell or modify your data for marketing purposes to third parties. The information provided to third parties is used only to provide our services. By filling out the contact form or subscribing to the Newsletter, you agree to our Terms of Use and the method of processing and protection of privacy.

Time to store your data:

Once you provide us with your personal information, we keep it for a sufficiently long period of time to resolve any disputes and / or report potential fraud and other violations.

Manage your personal information:

At any time, you have the right to request information about your personal data stored with us. You can contact us by e-mail at: or by contact phone at + 385 (0) 1/64 74 100. Your right to manage personal data includes the right to:
– withdrawal of consent for the processing of personal data
– exclusion from direct marketing
– change, correct and delete personal data
– portability of personal data (When we process your personal data by automated means on the basis of consent or contract, you have the right to receive a copy of the data in a structured form and have the right to transfer this data to another controller. This includes only personal data sent to us.)

Cookie Policy:

Our website uses cookies to keep your browsing experience at the highest level. Cookies are text files (information) that are stored in a computer system at the time of browsing the website. By using cookies, we provide users of our website with an easier use that would not be possible to achieve without their use.

You can prevent cookies from being set at any time by updating the settings of this browser, which means that not all functions on our website may be fully available.

Links to other websites:

Our website contains links to other websites or websites. We will always strive to have websites with quality and relevant content, but we note that we have no influence on them and therefore do not take responsibility if they cause damage to the user of the content.

Video surveillance:

MANDA Heritage Hotel is equipped with a video surveillance system to protect the property from burglary and provide additional security for all guests and employees staying in the facility. Competent state bodies may have access to data from video surveillance within the scope of performing tasks within their scope determined by law.

Sensitive data and protection of children’s personal data:

The company Sekvoja projekt doo, as the head of personal data processing, does not collect “sensitive data” which include racial or ethnic origin, health status, religious or political beliefs, sexual orientation, genetic data and all other biometric data that could be used to make a unique identification, except in cases where the guest himself shares this type of data with the processing manager, in order to better meet his needs.

The company Sekvoja projekt d.o.o., as the head of personal data processing, does not collect or process data on children under 12 years of age.

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